- okok云
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Receiving a walk-in guest. 为散客登记
How many people do you have ,XX Mr./Mrs.? 先生/小姐,请问您有几位?
What kind of room do you prefer,XX Mr./Mrs. Please ? XX先生/小姐,请问您想要哪种房间?
Just a moment, I have to check if there"s a room available XX Mr./Mrs.
XX先生/小姐,请稍等,我看看有没有空房。
Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 给您我们酒店介绍和价目表。
We"ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐,我们给您九折优惠。
Would you like to register, please? XX Mr./Mrs. XX先生/小姐,请您登记,好吗?
You have to register individually, please. XX Mr./Mrs. XX先生/小姐,请您们分开登记,好吗?
Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。
Would you please put your nationality there, sir? 先生,请您将您的国籍写在这儿。
Would I ask you to put your name in block capital? XX Mr./Mrs.
XX先生/小姐请用大写字母写您的名字,好吗?
May I have your occupation, please? 请问您的职业?
Would you sign your name, please? /I"ll need your signature. XX Mr./Mrs. XX先生/小姐,请签名。
Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.
XX先生/小姐,能出示一下您的护照吗?
I"m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.
XX先生/小姐,恐怕您的房间还没收拾好,希望您不介意在这里等一下。
How would you like to pay by cash or credit card,XX Mr./Mrs. ? XX先生/小姐,请问您是现金或是信用卡付款?
How long will you stay here,XX Mr./Mrs.? XX先生/小姐,您准备在我们酒店住多久?
How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.
XX先生/小姐,您付现金还是用信用卡付账?
Please pay at the cashier over there,XX Mr./Mrs. XX先生/小姐,请到那边的收银台付款。
Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.
XX先生/小姐,在我准备钥匙卡的时候,您能填一下这张表吗?
May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.
XX先生/小姐,能用一下您的护照填一下您的签证号码和入境口岸吗?
Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.
XX先生/小姐能告诉我您的离店日期吗?
Our rack rate is RMB 498,XX Mr./Mrs.. XX先生,我们的门市价格是498元。
The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.
XX先生/小姐,双人房是368元加上15%的服务费,不包括早餐。
I have to ask you to pay RMB1500 for deposit,XX Mr./Mrs.. XX先生/小姐,您需要付1500元人民币作为押金。
As a hotel policy, we require one day"s room charge as deposit for guests without a reservation.
按酒店规定,没有预订的客人得付一天房费作为押金。
Would you like a smoking or non-smoking room , XX Mr./Mrs.?
XX先生/小姐,您需要一间吸烟房还是不吸烟房?
XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.
XX先生/小姐,您的房间号码是2103。这是您的房间钥匙,房间是498元每晚,免服务费。行李生会带您去房间的,祝您愉快。
Please remember to return your key before you leave our hotel , XX Mr./Mrs.
XX先生/小姐,在您离开酒店前,请记住归还钥匙。
Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.
先生,这是您的房间钥匙和房卡,您的房费包括西餐厅的一次(自助)早餐。
The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.
XX先生/小姐,我们的退房时间延迟到下午2:00。
XX Mr./Mrs. Would you please sign your name here? XX先生/小姐,请您签一下名?
XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐,能确认一下您的离店日期吗?
内容提要:Registering a tour group 为团队登记 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐,请问谁是领队? Id like to reconfirm your reservation and the schedule for the period of yo
Registering a tour group 为团队登记
XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐,请问谁是领队?
I"d like to reconfirm your reservation and the schedule for the period of your stay. XX Mr./Mrs.
XX先生/小姐,我想确认一下贵团的预订和日程。
Is there any change in the number in your group ,XX Mr./Mrs.? XX先生/小姐,您的团队人数有变化吗?
You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.
XX先生/小姐,您们预订了14个双人间和6个单人间。 这是住房名单,对吗?
XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐,这是房间钥匙和早餐券。
XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? We"ll arrange a morning call at 6:30 am.
XX先生/小姐,您们是16日早8:00离店,日程有变化吗?我们安排早6:30叫早。
XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?
XX先生/小姐,如有变化,请通知前台。
想学好英语,点下方官网领外教试听课
- 瑞瑞爱吃桃
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酒店工作实用英语句子介绍
一、
1) Good morning. This is Room reservation. May I help you?
早上好,客房预订处,我能为您做什么?
2)What kind of room would you like to reserve?
您想订哪种类型的房间?
3)A single room or a double room?
要单人间还是双人房间?
4) For which dates do you want to book the rooms?
您想订哪几天的房间呢?
5) What time will you be arriving?
您将在何时到达?
6) May I know your name?
您能告诉我您的名字吗?
7)How long will you be staying?
您将要住多久?
8)I"d like to confirm your reservation.
我要确认一下您的预订。
9) I"ll check the room availability.
我查查客房预订情况。
10) You should pay a deposit of US$1000 beforehand.
您应预期付1000美元的定金。
11)There is a 10 per cent discount.
10%的折扣。
12)What kind of room would you be prefer?
您要什么样的房间?
13) Have you got a booking?
您预订了吗?
14)A single room or a double room?
要单人间还是双人房间?
15) We"ll extend your reservation for you.
我们将会按您的要求作相应的更改。
16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快!
17) Please don"t leave anything behind.请不要遗忘你的东西。
18) Mind (or watch) your step!
请走好!
19) We wish you a pleasant journey.
祝您旅途愉快!
20) Have a nice trip!一路平安!
21) All the best!万事如意。
22) Take care!多保重!
23) Good luck!祝您好运!
24) Thank you (very much)
谢谢您(非常感谢)。
25) Thanks a lot.多谢。
26) Thank you for coming.
谢谢您的光临。
27) Thank you for staying in our hotel.
感谢您在我们饭店下榻。
28) I"m very grateful to you.
非常感谢您。
29) It"s very kind of you.
谢谢,您真客气。
30) You are (most) welcome.
不用谢,不用客气。
31) Not at all.不用谢。
32) Don"t mention it.不用谢。
33) My pleasure.(or with pleasure)
很高兴能为您服务。
34) Glad to be of service.
很高兴为您服务。
35) At your service.乐意为您效劳。
36) I"m sorry.很抱歉。
37) Excuse me.对不起。
38) I"m terribly sorry. It"s my fault.
非常抱歉,那是我的过错。
39) I"m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。
40) Sorry to have kept you waiting.
对不起,让您久等了。
41) Sorry to interrupt you.
对不起,打扰了。
42) That"s all right.这没什么。
43) It doesn"t matter.没关系。
44) Never mind.不要紧,没关系。
45) Let"s forget it.算了吧!
46) What can I do for you?
我能为您干点什么?
47) Can I help you?
48) 我能为您干点什么?
49) Is there anything I can do for you?
有什么能为您效劳的吗?
50) Just a moment, please.
请稍等一下。
51) Don"t worry about it别担心。
52) I beg your pardon?(or Pardon?)
对不起,请再说一遍好吗?
53) You are wanted on the phone, Mr. Bellow.贝罗先生,有您的电话。
54) Who is speaking, please?
请问您是谁?(电话用语)
55) I"ll switch you to Room 1120.
我马上给您接301房间。
56) What number are you calling?
请问对方什么电话号码。
57) Who would you like to talk to?
请问受话人姓名?
58) Could you hold the line, please?
请(拿着话筒)稍等一会好吗?
59) Here are come letters for you.
这是您的信。
60) What a shame!多可惜!
61) I"m sorry to hear that!
听到这事我很难过。
62) We are all sorry to hear of your illness.听说您病了都很担心。
63) There ,there, Now try not to get too upset about it.
好啦,不要为这事太烦恼了。
64) I wish you good health.祝您健康。
65) Let me wish you every success.
祝您一切顺利!
66) Happy New Year!新年快乐!
67) Merry Christmas!圣诞节快乐!
68) Happy birthday to you!
祝您生日快乐!
69) Congratulations!祝贺您!(恭喜)
70) My hearty congratulations!
衷心祝贺您!
71) As you wish(or like)
随您的便。
72) Certainly.当然可以。
73) Of course.当然可以。
74) Go ahead and do what you like.
干吧,你喜欢干什么就干什么。
75) I"m sorry, that"s not allowed.
对不起,这是不允许的。
76) No, I"m afraid not.不,恐怕不行。
77) Out of the question, I"m afraid.
恐怕不可能。
78) Walk straight ahead.一直往前走。
79) Turn left(right).往左(右)转。
80) Go upstairs(downstairs).
上(下)楼。
81) Take the lift to the third floor.
乘电梯到三楼。
82) The lifts are in the lobby near the main entrance.
电梯间在大厅靠大门外。
83) The bellman will show you the way to the banquet hall.
大堂服务员将领您去宴会厅。
84) There is a washroom at the end of the corridor.洗手间在走廊尽头。
85) The post and cable service is opposite the bar.
邮电所在酒吧对面。
86) The bank is next to the shop.
银行在小卖部隔壁。
87) You can get your money changed at the cashier"s desk.
你可以收银外兑换钱。
88) How much would you like to change?你要兑换多少呢?
89) The rates of exchange are on the board there.
兑换率写在那这的黑板上。
90) There are some local products on sale here.这里出售一些地方产品。
91) It"s sold by weight(yard, meter…)
这个按重量(码,米……)计价出售。
92) Sorry, it"s sold out.
对不起,卖完了。
93) How do you like this?
您看这个怎么样?
94) What about that one?
你看那个好吗?
95) Here is your change.
这是找您的钱。
96) Here is your receipt.
这是你的收据。
97) Air mail or ordinary mail?
是航空信还是平信?
98) An air mail letter for abroad is $1.60.寄往国外的航空信需1.60元。
99) The travel agency in the hotel takes all kinds of booking.
饭店的旅行社代办各种预订票。
100) Please don"t smoke here.
请不要在这里抽烟。
- 小菜G
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酒店常用英语500句
Part one : general expressions
1) Good morning (afternoon ,evening),sir (madam).早上好(下午、晚上好),好,先生(夫人)
2) How do you do? (-- how do you do ?)您好!
3) Hello (or hi )!您好!
4) How is everything (with you )?
(您的)一切都好吗?
5) How are you getting on ( or along ) these days ?这几天过得怎么样?
6) How are you ? (- Fine ,thank you .and you? )您的身体好吗?
7) Glad (nice ) to see you .
见到您很高兴。
8) Welcome to our hotel.
欢迎到我们的酒店来!
9) It"s nice to meet you again , Mr. Johnson .再次见到您太好了,约翰逊先生。
10) Good –bye.(or bye-bye)再见!
11) Good night.晚安(晚间告别用)
12) Have a good rest.祝您休息好!
13) See you later (tomorrow).
以后(明天)见!
14) Hope to see you again soon.
希望不久再见到您!
15) Have a good time.
祝您过得愉快!
16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快!
17) Please don"t leave anything behind.请不要遗忘你的东西。
18) Mind (or watch) your step!
请走好!
19) We wish you a pleasant journey.
祝您旅途愉快!
20) Have a nice trip!一路平安!
21) All the best!万事如意。
22) Take care!多保重!
23) Good luck!祝您好运!
24) Thank you (very much)
谢谢您(非常感谢)。
25) Thanks a lot.多谢。
26) Thank you for coming.
谢谢您的光临。
27) Thank you for staying in our hotel.
感谢您在我们饭店下榻。
28) I"m very grateful to you.
非常感谢您。
29) It"s very kind of you.
谢谢,您真客气。
30) You are (most) welcome.
不用谢,不用客气。
31) Not at all.不用谢。
32) Don"t mention it.不用谢。
33) My pleasure.(or with pleasure)
很高兴能为您服务。
34) Glad to be of service.
很高兴为您服务。
35) At your service.乐意为您效劳。
36) I"m sorry.很抱歉。
37) Excuse me.对不起。
38) I"m terribly sorry. It"s my fault.
非常抱歉,那是我的过错。
39) I"m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。
40) Sorry to have kept you waiting.
对不起,让您久等了。
41) Sorry to interrupt you.
对不起,打扰了。
42) That"s all right.这没什么。
43) It doesn"t matter.没关系。
44) Never mind.不要紧,没关系。
45) Let"s forget it.算了吧!
46) What can I do for you?
我能为您干点什么?
47) Can I help you?
48) 我能为您干点什么?
49) Is there anything I can do for you?
有什么能为您效劳的吗?
50) Just a moment, please.
请稍等一下。
51) Don"t worry about it别担心。
52) I beg your pardon?(or Pardon?)
对不起,请再说一遍好吗?
53) You are wanted on the phone, Mr. Bellow.贝罗先生,有您的电话。
54) Who is speaking, please?
请问您是谁?(电话用语)
55) I"ll switch you to Room 1120.
我马上给您接301房间。
56) What number are you calling?
请问对方什么电话号码。
57) Who would you like to talk to?
请问受话人姓名?
58) Could you hold the line, please?
请(拿着话筒)稍等一会好吗?
59) Here are come letters for you.
这是您的信。
60) What a shame!多可惜!
61) I"m sorry to hear that!
听到这事我很难过。
62) We are all sorry to hear of your illness.听说您病了都很担心。
63) There ,there, Now try not to get too upset about it.
好啦,不要为这事太烦恼了。
64) I wish you good health.祝您健康。
65) Let me wish you every success.
祝您一切顺利!
66) Happy New Year!新年快乐!
67) Merry Christmas!圣诞节快乐!
68) Happy birthday to you!
祝您生日快乐!
69) Congratulations!祝贺您!(恭喜)
70) My hearty congratulations!
衷心祝贺您!
71) As you wish(or like)
随您的便。
72) Certainly.当然可以。
73) Of course.当然可以。
74) Go ahead and do what you like.
干吧,你喜欢干什么就干什么。
75) I"m sorry, that"s not allowed.
对不起,这是不允许的。
76) No, I"m afraid not.不,恐怕不行。
77) Out of the question, I"m afraid.
恐怕不可能。
78) Walk straight ahead.一直往前走。
79) Turn left(right).往左(右)转。
80) Go upstairs(downstairs).
上(下)楼。
81) Take the lift to the third floor.
乘电梯到三楼。
82) The lifts are in the lobby near the main entrance.
电梯间在大厅靠大门外。
83) The bellman will show you the way to the banquet hall.
大堂服务员将领您去宴会厅。
84) There is a washroom at the end of the corridor.洗手间在走廊尽头。
85) The post and cable service is opposite the bar.
邮电所在酒吧对面。
86) The bank is next to the shop.
银行在小卖部隔壁。
87) You can get your money changed at the cashier"s desk.
你可以收银外兑换钱。
88) How much would you like to change?你要兑换多少呢?
89) The rates of exchange are on the board there.
兑换率写在那这的黑板上。
90) There are some local products on sale here.这里出售一些地方产品。
91) It"s sold by weight(yard, meter…)
这个按重量(码,米……)计价出售。
92) Sorry, it"s sold out.
对不起,卖完了。
93) How do you like this?
您看这个怎么样?
94) What about that one?
你看那个好吗?
95) Here is your change.
这是找您的钱。
96) Here is your receipt.
这是你的收据。
97) Air mail or ordinary mail?
是航空信还是平信?
98) An air mail letter for abroad is $1.60.寄往国外的航空信需1.60元。
99) The travel agency in the hotel takes all kinds of booking.
饭店的旅行社代办各种预订票。
100) Please don"t smoke here.
请不要在这里抽烟。
Part two: reception &housekeeping service
第二部分:总台及客房服务。
101) What kind of room would you like (or prefer)?您希望要什么样的房间?
102) Do you want a single room or a double room?
你想要单人房还是双人房?
103) Would you like a room with bath or shower?
您想要浴缸的还是淋浴的房间?
104) How long do you plan to stay here?你打算住多久?
105) For how many nights
你要住几个晚上?
106) How many people are there in your party?你们一起有几个人?
107) I can book you a single room with shower for the 26th.
我可以为您在26日订一个带淋浴的单人间。
108) What time will you be arriving?
您将何时到达?
109) Unfortunately, we are fully booked for the 21st
遗憾的是21日的客房全部订满。
110) We won"t be able to guarantee you a room for May 6th .
我们不能保证5月6日给您一个房间。
111) For a single room the price would be 35 dollars
单人房的价格是35美元。
112) There is a small charge of 25 cents a day extra.
每天要收25美分附加费。
113) There"s a reduction for children.
儿童可以减价。
114) Could you fill in this form, please?
请填写这份表格。
115) Could you sign your name,please?
请签上您的姓名。
116) Give me your passport,please,We need it for registration.
请把护照给我,我们登记时需要。
117) Have you got any identification?
你有身份证吗?
118) May I see your passport,please?
请把护照给我。
119) Would you please complete this registration form?
请您填写这张登记表好吗?
120) What"s your occupation,please?
请问您的职业?
121) What"s your nationality, please?
请问您的国籍?
122) What"s your address in your native country,please?
请问您在本国的住址?
123) Your room number is 246 on the second floor.
比较多,如果需要可以给我邮箱我发给你!
- Chen
-
服务台常用词汇
management 经营、管理
market price 市价
cashier"s desk 兑换处
coin 硬币
accounting desk 帐务处
check_out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格reservation 预订
reception desk 接待处
tip 小费
reservation desk 预订处
luggage office 行李房
…per thousand 千分之…
spare (形)多余的
postpone (动)延期
cancel (动)取消
traveller"s cheque 旅行支票
pay (动)付款
fill (动)填写administration 管理、经营
note 纸币
registration desk 入宿登记处
lobby 前厅
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率
conversion rate 换算率
charge (动)收费
bill 帐单
change money 换钱procedure 手续、程序
information desk 问询处
luggage label 行李标签
overbooking 超额订房
…per cent 百分之…
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表
电讯服务
operator 电话员
house phone 内部电话
special line 专线
dial a number 拨号码
hold the line 别挂电话
can"t put somebody through 接不通
ordinary telegram 普通电话receiver 听筒
city phone 城市电话
telephone number 电话号码
replace the phone 挂上电话
Line, please. 请接外线。
The line is busy(engaged) 占线。
send a telegram(cable) 发电报long distance 长途电话
telephone directory 电话簿
call somebody up 打电话给某人
can"t hear somebody 听不见
can"t get through 打不通
inland telegram 国内电报
ordinary mail 平信switchboard 交换台
central exchange 电话总局
The connection is bad. 听不清。
express telegram 加快电报
special despatch 专电
registered fee 挂号邮资
postcard 明信片
客房设备、用品
escalator 自动楼梯
bookshelf 书架
ground floor (英)底,层,一楼
cabinet 橱柜
switch 开关
venetian blind 百叶窗帘
curtain 窗帘
wastebasket 字纸篓tea trolley 活动茶几
night table 床头柜
first floor (英)二楼,(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall_plate 壁上挂盘
Chinese painting 国画elevator, lift 电梯
drawer 抽屉
second floor (英)三楼,(美)二楼
spring 弹簧
cushion 靠垫,垫子
socket 插座,插口
sitting_room 起居室
voltage 电压floor 楼层,地板
carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器
- wio
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酒店工作实用英语句子介绍
一、
1) Good morning. This is Room reservation. May I help you?
早上好,客房预订处,我能为您做什么?
2)What kind of room would you like to reserve?
您想订哪种类型的房间?
3)A single room or a double room?
要单人间还是双人房间?
4) For which dates do you want to book the rooms?
您想订哪几天的房间呢?
5) What time will you be arriving?
您将在何时到达?
6) May I know your name?
您能告诉我您的名字吗?
7)How long will you be staying?
您将要住多久?
8)I"d like to confirm your reservation.
我要确认一下您的预订。
9) I"ll check the room availability.
我查查客房预订情况。
10) You should pay a deposit of US$1000 beforehand.
您应预期付1000美元的定金。
11)There is a 10 per cent discount.
10%的折扣。
12)What kind of room would you be prefer?
您要什么样的房间?
13) Have you got a booking?
您预订了吗?