阿啵呲嘚-
让我这个做酒店的来帮你：
（补充）：大堂值班经理： Duty Manager 凡事找他就可以了
information desk 问讯处
reception office 接待室
hotel register 旅客登记簿
registration form 登记表
newsstand 售报处
postal service 邮局服务处
shop 小卖部
bar 酒吧间
lounge 休息厅
roof garden 屋顶花园
billiard-room 球房
dining-room, dining hall 餐厅
men"s room 男盥洗室
ladies" room 女盥洗室
cloak-room 存衣处
basement 地下室
cellar 地窖
broom closet 杂物室
room number 房间号码
room key 房间钥匙
suite 一套房间
single room 单人房间
double room 双人房间
sitting-room, living-room 起居室
sofa, settee 长沙发
easy chair 安乐椅
armchair 扶手椅
wicker chair 藤椅
folding chair 叠椅
swivel chair 转椅
rocking chair 摇椅
stool 凳子
stool 凳子
bench 条凳
tea table 茶几
desk 书桌
bookcase 书橱
bookshelf 书架
wardrobe 衣柜
built-in wardrobe, closet 壁橱
chest of drawers 五斗橱
screen 屏风
hat rack 帽架
rug 小地毯
carpet 大地毯
single bed 单人床
double bed 双人床
twin beds 成对床
mattress 褥子
quilt 被
blanket 毯子
sheet 床单
bedspread 床罩
cotton terry blanket 毛巾被
pillow 枕头
pillow 枕头
pillowcase 枕套
mat 席
cushion 垫子
bathroom 浴室
bath tub 浴盆
shower bath, shower 淋浴
cold and hot water taps 冷热自来水龙头
sprinkle-nozzle, (shower) nozzle 喷头
dressingtable 梳妆台
mirror 镜子
washbasin 洗脸盆
towel 毛巾
toilet, lavatory, washroom 卫生间
water closet, W.C. 厕所；抽水马桶
toilet roll, toilet paper 卫生纸
bath towel 浴巾
bathrobe 浴衣
towel rail, towel rack 毛巾架
sponge 海绵
waste-paper basket 废纸篓
thermometer 温度计
balcony 阳台
balcony 阳台
sash window 上下开关窗
shutters 百叶窗
transom, transom window 气窗
curtain 窗帘
lace curtain 挑花窗帘
windowsill 窗台
air-conditioned 有空调设备的
radiator 暖气片
central heating 暖气
ashtray 烟灰碟
smoking set 烟具
electric fan 电扇
chandelier, pendant lamp 吊灯
fluorescent lamp 日光灯
desk lamp 台灯
bedside lamp 床头灯
floor lamp 落地灯
wall lamp 壁灯
lampshade 灯罩
bulb holder 灯头
bulb 灯泡
screw-type bulb 罗口灯泡
bayonet-type bulb 卡口灯泡
frosted bulb 磨砂灯泡
opal bulb, opaque bulb 乳白灯泡
switch 开关
socket 插座
plug 插头
telephone 电话
electric iron 电熨斗
peg, hook 衣钩
clothes-hanger 衣架
door-mat 门前的擦鞋棕垫
manager 经理
attendant 服务员
desk clerk 值班服务员
waiter （餐厅）服务员
waitress （餐厅）女服务员
rent 租金
bill 账单
■ 服务台常用词汇
management 经营、管理
market price 市价
cashier"s desk 兑换处
coin 硬币
accounting desk 帐务处
check_out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格reservation 预订
reception desk 接待处
tip 小费
reservation desk 预订处
luggage office 行李房
…per thousand 千分之…
spare (形)多余的
postpone (动)延期
cancel (动)取消
traveller"s cheque 旅行支票
pay (动)付款
fill (动)填写administration 管理、经营
note 纸币
registration desk 入宿登记处
lobby 前厅
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率
conversion rate 换算率
charge (动)收费
bill 帐单
change money 换钱procedure 手续、程序
information desk 问询处
luggage label 行李标签
overbooking 超额订房
…per cent 百分之…
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表
■ 电讯服务
operator 电话员
house phone 内部电话
special line 专线
dial a number 拨号码
hold the line 别挂电话
can"t put somebody through 接不通
ordinary telegram 普通电话receiver 听筒
city phone 城市电话
telephone number 电话号码
replace the phone 挂上电话
Line, please. 请接外线。
The line is busy(engaged) 占线。
send a telegram(cable) 发电报long distance 长途电话
telephone directory 电话簿
call somebody up 打电话给某人
can"t hear somebody 听不见
can"t get through 打不通
inland telegram 国内电报
ordinary mail 平信switchboard 交换台
central exchange 电话总局
The connection is bad. 听不清。
express telegram 加快电报
special despatch 专电
registered fee 挂号邮资
postcard 明信片
■ 客房设备、用品
escalator 自动楼梯
bookshelf 书架
ground floor (英)底，层，一楼
cabinet 橱柜
switch 开关
venetian blind 百叶窗帘
curtain 窗帘
wastebasket 字纸篓tea trolley 活动茶几
night table 床头柜
first floor (英)二楼，(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall_plate 壁上挂盘
Chinese painting 国画elevator, lift 电梯
drawer 抽屉
second floor (英)三楼，(美)二楼
spring 弹簧
cushion 靠垫，垫子
socket 插座，插口
sitting_room 起居室
voltage 电压floor 楼层，地板
carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器
餐饮部Food & Beverage Department
康乐部Recreation and Entertainment Department
工程部Engineering Department
保安部Security Department
行政部Rear-Service Department
商场部Shopping Arcade
人力资源开发总监Director of Human Resources
人事部经理Personnel Manager
培训部经理Training Manager
督导部经理Quality Inspector
人事主任Personnel Officer
培训主任Training Officer
财务总监Financial Controller
财务部经理Chief Accountant
成本部经理Cost Controller
采购部经理Purchasing Manager
采购部主管Purchasing Officer
电脑部经理EDP Manager
总出纳Chief Cashier
市场营销总监Director of Sales and Marketing
销售部经理Director of Sales
公关经理P.R.Manager
宴会销售经理Banquet Sales Manager
销售经理Sales Manager
宴会销售主任Banquet Sales Officer
销售主任Sales Officer
高级销售代表 Senior Sales Executive
销售代表 Sales Executive
公关代表 P.R. Representative
Executive Office总行政办公室
宾客关系主任Guest Relation Officer
公关部经理Public Relation Manager
公关部主任Public Relation Supervisor
客户经理Account Manager
高级客户经理Senior Account Manager
资深美工Senior Artist
美工Artist
销售部联络主任Sales Coordinator
资深销售中心预订员Sales Center Senior Reservation Clerk
销售中心主任Sales Center Supervisor
礼宾部经理Chief Concierge
行李员Bellboy
女礼宾员Door Girl
礼宾司Door Man
Accounting财务部
Sales & Marketing Dept.营销部
General Manager总经理
Human Resource & Training Dept.人力资源及培训部
Deputy General Manager常务副总经理
Room Division房务部
Food & Beverage Dept.餐饮部
Purchasing Dept.采购部
Electronic Data Processing Dept.电脑部
Security Dept.保安部
Engineer Dept.工程部
客房总监Director of Housekeeping
前厅部经理Front Office Manager
前厅部副经理Asst . Front Office Manager
大堂副理Assistant Manager
礼宾主管Chief Concierger
客务主任Guest Relation Officer
接待主管Chief Concierge
接待员Receptionist
车队主管Chief Driver
出租车订车员Taxi Service Clerk
黑桃云-
董事总经理Managing Director
经济师Economist
总经理General Manager
副总经理Deputy General Manager
驻店经理Resident Manager
总经理行政助理Executive Assistant Manager
总经理秘书Executive Secretary
总经理室Executive Office
机要秘书Secretary
接待文员Clerk
副总经理Vice General Manager
总经理助理Assistant to General Manager
总经理秘书Secretary to general Manager
行政秘书Executive Secretary
行政助理Administrative Assistant
人力资源开发部Human Resources Division
人事部Personnel Department
培训部Training Department
督导部Quality Inspection Department
计财部Finance and Accounting Division
财务部Accounting Department
成本部Cost-control Department
采购部Purchasing Department
电脑部E.D.P.
市场营销部sales & Marketing Division
销售部Sales Department
公关部Public Relation Department
预订部Reservation Department
客务部Room Division
前厅部Front Office Department
管家部Housekeeping Department
餐饮部Food & Beverage Department
康乐部Recreation and Entertainment Department
工程部Engineering Department
保安部Security Department
行政部Rear-Service Department
商场部Shopping Arcade
人力资源开发总监Director of Human Resources
人事部经理Personnel Manager
培训部经理Training Manager
督导部经理Quality Inspector
人事主任Personnel Officer
培训主任Training Officer
财务总监Financial Controller
财务部经理Chief Accountant
成本部经理Cost Controller
采购部经理Purchasing Manager
采购部主管Purchasing Officer
电脑部经理EDP Manager
总出纳Chief Cashier
市场营销总监Director of Sales and Marketing
销售部经理Director of Sales
公关经理P.R.Manager
宴会销售经理Banquet Sales Manager
销售经理Sales Manager
宴会销售主任Banquet Sales Officer
销售主任Sales Officer
高级销售代表 Senior Sales Executive
销售代表 Sales Executive
公关代表 P.R. Representative
Executive Office总行政办公室
宾客关系主任Guest Relation Officer
公关部经理Public Relation Manager
公关部主任Public Relation Supervisor
客户经理Account Manager
高级客户经理Senior Account Manager
资深美工Senior Artist
美工Artist
销售部联络主任Sales Coordinator
资深销售中心预订员Sales Center Senior Reservation Clerk
销售中心主任Sales Center Supervisor
礼宾部经理Chief Concierge
行李员Bellboy
女礼宾员Door Girl
礼宾司Door Man
Accounting财务部
Sales & Marketing Dept.营销部
General Manager总经理
Human Resource & Training Dept.人力资源及培训部
Deputy General Manager常务副总经理
Room Division房务部
Food & Beverage Dept.餐饮部
Purchasing Dept.采购部
Electronic Data Processing Dept.电脑部
Security Dept.保安部
Engineer Dept.工程部
客房总监Director of Housekeeping
前厅部经理Front Office Manager
前厅部副经理Asst . Front Office Manager
大堂副理Assistant Manager
礼宾主管Chief Concierger
客务主任Guest Relation Officer
接待主管Chief Concierge
接待员Receptionist
车队主管Chief Driver
出租车订车员Taxi Service Clerk
行政管家Executive Housekeeper
行政副管家Assistant Executive Housekeeper
办公室文员Order Taker
客房高级主任Senior Supervisor
楼层主管Floor supervisor
楼层领班Floor Captain
客房服务员Room Attendant
洗衣房经理Laundry Manager
餐饮总监F&B Director
餐饮部经理F&B Manager
西餐厅经理Western Restaurant Manager
中餐厅经理Chinese Restaurant Manager
咖啡厅经理Coffee Shop Manager
餐饮部秘书F&B Secretary
领班Captain
迎宾员Hostess
服务员Waiter ,waitress
传菜Bus Boy, Bus Girl
行政总厨Executive chef
中厨师长Sous Chef(Chinese Kitchen)
西厨师长Sous Chef(Western Kitchen)
西饼主管Chief Baker
工程总监Chief Engineer
工程部经理Engineering Manager
值班工程师Duty Engineer
保安部经理Security Manager
保安部副经理Asst. Security Manager
保安部主任Security Manager
保安员Security Manager
商场部经理Shop Manager
商场营业员Shop Assistant
有些说法不一样，比如“客房部”“管家部”，但都应该叫housekeeping dept.
S笔记-
董事总经理Managing Director
经济师Economist
总经理General Manager
副总经理Deputy General Manager
驻店经理Resident Manager
总经理行政助理Executive Assistant Manager
总经理秘书Executive Secretary
总经理室Executive Office
机要秘书Secretary
接待文员Clerk
副总经理Vice General Manager
总经理助理Assistant to General Manager
总经理秘书Secretary to general Manager
行政秘书Executive Secretary
行政助理Administrative Assistant
人力资源开发部Human Resources Division
人事部Personnel Department
培训部Training Department
督导部Quality Inspection Department
计财部Finance and Accounting Division
财务部Accounting Department
成本部Cost-control Department
采购部Purchasing Department
电脑部E.D.P.
市场营销部sales & Marketing Division
销售部Sales Department
公关部Public Relation Department
预订部Reservation Department
客务部Room Division
前厅部Front Office Department
管家部Housekeeping Department
餐饮部Food & Beverage Department
康乐部Recreation and Entertainment Department
工程部Engineering Department
保安部Security Department
行政部Rear-Service Department
商场部Shopping Arcade
人力资源开发总监Director of Human Resources
人事部经理Personnel Manager
培训部经理Training Manager
督导部经理Quality Inspector
人事主任Personnel Officer
培训主任Training Officer
财务总监Financial Controller
财务部经理Chief Accountant
成本部经理Cost Controller
采购部经理Purchasing Manager
采购部主管Purchasing Officer
电脑部经理EDP Manager
总出纳Chief Cashier
市场营销总监Director of Sales and Marketing
销售部经理Director of Sales
公关经理P.R.Manager
宴会销售经理Banquet Sales Manager
销售经理Sales Manager
宴会销售主任Banquet Sales Officer
销售主任Sales Officer
高级销售代表 Senior Sales Executive
销售代表 Sales Executive
公关代表 P.R. Representative
Executive Office总行政办公室
宾客关系主任Guest Relation Officer
公关部经理Public Relation Manager
公关部主任Public Relation Supervisor
客户经理Account Manager
高级客户经理Senior Account Manager
资深美工Senior Artist
美工Artist
销售部联络主任Sales Coordinator
资深销售中心预订员Sales Center Senior Reservation Clerk
销售中心主任Sales Center Supervisor
礼宾部经理Chief Concierge
行李员Bellboy
女礼宾员Door Girl
礼宾司Door Man
Accounting财务部
Sales & Marketing Dept.营销部
General Manager总经理
Human Resource & Training Dept.人力资源及培训部
Deputy General Manager常务副总经理
Room Division房务部
Food & Beverage Dept.餐饮部
Purchasing Dept.采购部
Electronic Data Processing Dept.电脑部
Security Dept.保安部
Engineer Dept.工程部
客房总监Director of Housekeeping
前厅部经理Front Office Manager
前厅部副经理Asst . Front Office Manager
大堂副理Assistant Manager
礼宾主管Chief Concierger
客务主任Guest Relation Officer
接待主管Chief Concierge
接待员Receptionist
车队主管Chief Driver
出租车订车员Taxi Service Clerk
行政管家Executive Housekeeper
行政副管家Assistant Executive Housekeeper
办公室文员Order Taker
客房高级主任Senior Supervisor
楼层主管Floor supervisor
楼层领班Floor Captain
客房服务员Room Attendant
洗衣房经理Laundry Manager
餐饮总监F&B Director
餐饮部经理F&B Manager
西餐厅经理Western Restaurant Manager
中餐厅经理Chinese Restaurant Manager
咖啡厅经理Coffee Shop Manager
餐饮部秘书F&B Secretary
领班Captain
迎宾员Hostess
服务员Waiter ,waitress
传菜Bus Boy, Bus Girl
行政总厨Executive chef
中厨师长Sous Chef(Chinese Kitchen)
西厨师长Sous Chef(Western Kitchen)
西饼主管Chief Baker
工程总监Chief Engineer
工程部经理Engineering Manager
值班工程师Duty Engineer
保安部经理Security Manager
保安部副经理Asst. Security Manager
保安部主任Security Manager
保安员Security Manager
商场部经理Shop Manager
商场营业员Shop Assistant
管家部housekeeping dept
Chen-
assistant manager
director of communication
Entertainment Manager
Hotel manager
Catering Manager
cloudcone-
hotel