前台英语接待外宾求助一般公司前台接待外宾时需要用到的英语.如:1、欢迎时的问候语2、请跟我来.请坐,请稍微休息一会儿,我
![](images/u2507.png)
前台英语接待外宾
求助一般公司前台接待外宾时需要用到的英语.如:
1、欢迎时的问候语
2、请跟我来.请坐,请稍微休息一会儿,我去帮您联系负责人.
3、请问您想喝点儿什么,咖啡、茶还是饮料?
求助一般公司前台接待外宾时需要用到的英语.如:
1、欢迎时的问候语
2、请跟我来.请坐,请稍微休息一会儿,我去帮您联系负责人.
3、请问您想喝点儿什么,咖啡、茶还是饮料?
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共4条回复
sk222 共回答了18个问题
|采纳率83.3%- --Good morning,miss.May I help you?
早晨好.需要帮忙吗?
--Do you have an appointment?
您欲约了吗?
--May I have your name?
请问您的姓名?
--Please follow me.Sit down here,please.I'll see if he's available now.
跟我来.请坐,我去看一下他是否有空.
--After you.
您先请.
--Would you like drink tea or coffee?
您想喝点什么茶还是咖啡?
--Would you give me your businese card?
我能看看您的名片吗?
--May I tell him what you wish to see him about?
您找他什么事我能转告吗?
--Mr.Li is expecting you.I'll tell him you're here.
李先生正在等您.我告诉他您 来了.
--I'm sorry.Mr.Li has a full schedule this week.
报歉.李先生本周的日程已排满.
--Could you please write a note to him on the matter you wish to see him about?
您能否留下便条说明您有什么事要见他? - 1年前
白皮小莲 共回答了579个问题
|采纳率- Welcome to our company
Follow me please.Sit down,please.Please have a rest and I will call the manager for you.
What would you like,coffee,tea or drink? - 1年前
尚欣 共回答了31个问题
|采纳率- 1,Welcome to our company
2,Please come with me. Please wait for a while. I will help you to contact the person in charge.
3,What would you like to drink, coffee, tea, or soft drinks? - 1年前
hhdyf 共回答了281个问题
|采纳率- 1.Good morning/afternoon/evening(这样一般打招呼的话就可以了)
2.Follow me.please sit down and have a rest,I am going to contact the principal.
3.Can I help you?Would you like some coffee,tea or drink? - 1年前
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英语翻译
1.请稍候,我帮您将电话转给XXX先生.
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18.这是您的取物条.
19.这是您的行李么?
20.请您检查东西是不是都在呢?
21.很高兴为您服务
22.地很滑,请小心走.
23.请上车
24.请小心您的头
25.您要回酒店时,请给司机看这张卡片.
26.欢迎下次再来.equal11年前3
-
x018945 共回答了14个问题
|采纳率92.9%1.请稍候,我帮您将电话转给XXX先生.
please hold while i transfer your call to Mr XXX
2.请稍等,我替您将电话转到前台,您先把他的房间号码查出来.
please hold while i transfer you to reception,meanwhile could you please find out the room number you're seeking?
3.您想什么时候醒来?
when would you like to wake up?
4.我们不会忘记的,请放心.
don't worry,we won't forget
5.XXX先生,有一位女士在大堂想和您通话,请稍侯.
hello Mr.XXX,there is a lady in the lobby that wish to talk to you,please hold while i put her through
6.请放心,我们会及时将您的留言转告XX先生.
don't worry,we'll courier your message as soon as possible
7.XX先生.
Hello,Mr XXX
8.分开付款,还是一起付款?
seperate billing?or together?
9.欢迎您下次再来.
Please visit again
10.请稍等,我去拿一辆行李车
Please wait while i retrieve a luggage cart
11.您的行李中有什么贵重或易碎物品么?
are there any valuables or fragile items in your luggage?
12.我带您去前台,请跟我来.
please follow me to reception
13.我带您到房间去
hello sir,i will take you to your room
14.(乘坐电梯时)先生,您先请!
you first sir,please
15.这是您的房间.
this is your room
16.请小心走.
please be careful
17.歌厅在地下一层.
the club is on basement level 1
18.这是您的取物条.
this is your item tag
19.这是您的行李么?
is this your luggage?
20.请您检查东西是不是都在呢?
please check if you have everything
21.很高兴为您服务
it's an honour to serve you
22.地很滑,请小心走.
please watch your step,the floor is slippery
23.请上车
please get in
24.请小心您的头
please watch your head
25.您要回酒店时,请给司机看这张卡片.
give this card to the driver when you would like to return to our hotel
26.欢迎下次再来.
thank you,please come again1年前查看全部
- brown and 原句是brown and law,please!是一个前台人员对一位女士说的话.
luckman1231年前3
-
XIEJUN69 共回答了25个问题
|采纳率96%根据影片的意思来看,一定是Elias-Clarke大楼里某公司或杂志社名.这句话是来访女士对前台说的,以便获得通行卡.1年前查看全部
- 帮忙翻译对不起,你的押金不足,您要去前台先交一百元押金才可以开通国际长途电话权限(酒店用语,用于总机对客解释),或:领队
帮忙翻译
对不起,你的押金不足,您要去前台先交一百元押金才可以开通国际长途电话权限
(酒店用语,用于总机对客解释),或:领队要求锁线要自付100块的押金到前台才可以拨打
英语什么的说1年前3
-
wumin2201 共回答了17个问题
|采纳率82.4%Sorry,because your deposit is not enough,please go to the reception and pay RMB100 deposit,then we will open the International Call service for you.1年前查看全部
- 英语翻译1.请稍候,我帮您将电话转给XXX先生.2.请稍等,我替您将电话转到前台,您先把他的房间号码查出来.3.您想什么
英语翻译
1.请稍候,我帮您将电话转给XXX先生.
2.请稍等,我替您将电话转到前台,您先把他的房间号码查出来.
3.您想什么时候醒来?
4.我们不会忘记的,请放心.
5.您好,XXX先生,有一位女士在大堂想和您通话,请稍侯.
6.请放心,我们会及时将您的留言转告XX先生.
7.您好,XX先生.
8.分开付款,还是一起付款?
9.欢迎您下次再来.
10.请稍等,我去拿一辆行李车
11.您的行李中有什么贵重或易碎物品么?
12.我带您去前台,请跟我来.
13.您好先生,我带您到房间去
14.(乘坐电梯时)先生,您先请!
15.这是您的房间.
16.请小心走.
17.歌厅在地下一层.
18.这是您的取物条.
19.这是您的行李么?
20.请您检查东西是不是都在呢?
21.很高兴为您服务
22.地很滑,请小心走.
23.请上车
24.请小心您的头
25.您要回酒店时,请给司机看这张卡片.
26.欢迎下次再来.
行李车怎么表示?madboy_toby1年前3
-
gjh2010 共回答了18个问题
|采纳率83.3%1.Please wait a moment,I'll help you will call to Mr.XXX.
2.Please wait a moment.I'll transfer your call to the front,you should check the room number.
3 what time do you want to wake up?
4 we won't forget,please rest assured.
Hello,Mr.XXX (5),a lady in the lobby to eak to you,just a moment,please.
6 please rest assured that we will promptly to your message to tell Mr.XX.
7.Hello,Mr.XX.
8.Separate payment or payment together?
9.Welcome you come again next time.
10.Please wait a moment,I'll get a cart
11.Your luggage is what precious or breakable?
12 I take you to the front,please come with me.
J:hello sir,my 13 show you to your room
14 (the elevator) sir,you first,please!
15.This is your room.
16.Please be careful.
17.The theaters in underground.
18.This is your content.
19.This is your luggage?
20.Please check whether things in?
21.Glad to be at your service
The ground is wet,please be careful.
23 please get on the bus
24.Please be careful of your head
25 when you need to go back to the hotel,please give the driver see this card.
26.Thank you for coming.Please come again.1年前查看全部
- 旅馆前台 问客人最后一次入境章也就是入境时间 这句话英语怎么讲
rr木马1年前1
-
低调平静 共回答了18个问题
|采纳率94.4%When did you last go though the immigration?1年前查看全部
- 前台接待/咨客英文请问谁知道前台接待/咨客的英文是什么啊!
小小科1年前4
-
wisdom_chj 共回答了18个问题
|采纳率100%前台接待Reception/front desk
咨客:Hostess / receptionist1年前查看全部
- 英语翻译早上九点刚开始上班,先去前台拿银行寄过来的账单,然后拿去办公室,开始今天的工作,根据银行的对账单,按照月份对账,
英语翻译
早上九点刚开始上班,先去前台拿银行寄过来的账单,然后拿去办公室,开始今天的工作,根据银行的对账单,按照月份对账,做银行余额调节表,这是一个需要特别细心的工作,一个小数点或借贷方位置都会引起余额不平衡,需要重新再核对,我一共核对了三遍才将余额调平.前两次的最后结果银行余额与企业余额不一样,很无奈,还是重新认真的再一笔一笔核对,当看到两遍数额一样时,我开心的笑了.同事说:会计工作就是这样,细心才能得到你想要的结果.
从事会计工作,与数字到交道,细心是前提条件.只有细心的核对每一个数字,才能算出正确的结果.
想要把会计工作做好就必须 认真细心的核对每一笔账,一遍不行两遍,两遍不行三遍.zhaozhangxing1年前2
-
greatsxk 共回答了18个问题
|采纳率100%好长啊...我试试吧
I arrived at my office at nine o'clock. After getting the bills sent by the bank at the conter, I bought them to my office and began my work. Based on the bank bills, I checked the bills by month and made a balance sheet, a work that need to focus because a decimal or the location of the borrower and lender will cause uneven balance and need a recheck. I checked three times to make the the balance even. The balance of the bank in the former two checks was diffent from that of the enterprises, which frustrated me, however, I carefully checked it again. When I saw the tow unmbers are the same, I smiled happily. One of my colleagues said that this is exactly what accounting does and carefulness make the results perfect.
In accounting,we have to work with numerous datas, therefore, carefullness is the prerequisite. Only check every data carefully, can we have correct results.
If one want to do perfect accounting, he should check every bill carefully. If the first check fails, one should check it again and again untill it is right.
可能会有拼写错误,楼主自己改一下吧1年前查看全部
- 英语翻译我叫**.今年31岁,从事酒店前台领班、大堂副理、前厅部负责人.我热爱我的岗位和这份职业.今天来到这里面试很高兴
英语翻译
我叫**.今年31岁,从事酒店前台领班、大堂副理、前厅部负责人.我热爱我的岗位和这份职业.今天来到这里面试很高兴,希望在这里有更进一步发展,xiaogu100871年前3
-
珍珠玫瑰花 共回答了23个问题
|采纳率95.7%Hello,my name is **.31 years old,my responsabilities includ hotel reception foreman,and assistant lobby manager as well as in charging the whole lobby .I love my job and this career.I am very happy to be interviewed here today,and hopefully I can get further development here,thank you.
你写的中文让人不明白,你是一个人同时兼那么多岗位,还是说你曾经做过这些岗位,这翻译起来是不一样的.
我是按你同时兼这么多岗位给你翻译的.1年前查看全部
- 英语翻译我今天上午面试了3个人,都没有达到合格前台的要求,我委托HR把好初试关,甄选出合格的候选人供你选择.
cc大潮涌1年前4
-
榆钱沽酒 共回答了21个问题
|采纳率90.5%This morning I interviewed three individuals,have not reached the requirements of qualified prospects,I try to do a good job HR commissioned by the Commissioner,the selection of qualified candidates for your choice.1年前查看全部
- 前台接待外宾要会的英语在外企做前台经常接待外宾,求一些常用语,越多越好,是外企,不是宾馆,也不是酒店
foxess1年前2
-
全球英语907 共回答了19个问题
|采纳率73.7%A:客房服务,我能为您做些什么吗?
A: Room service, can I help you?
B:我们早要去纽约,因此我想让你们明天早上叫醒我.
B: I’m going to Newyork early tomorrow morning. So I would like
to request an early morning call.
A:没问题,那么您想让我们明天早上什么时候叫醒您?
A: No problem, at what time would you like us to call you
tomorrow morning?
B:请在明早6阒印?
B: At 6 sharp tomorrow morning, please.
B:请用电话叫醒,我不想吵醒邻居.
B: By phone, please. I don’t want to disturb my neighbors.
A:好的,那么我们明早6点叫醒您.
A: OK. So we will wake you up at 6:00 tomorrow morning.
A:你好,我想要办理入住.
A: Hello, I would like to check in, please.
B:您在我们这里预定客房了吗?
B: Do you have a reservation with us?
A:是的,我在你们酒店预订了今晚的房间.
A: Yes, I booked a room here for tonight.
B:请问您的尊姓大名?
B: May I have your name, please?
B:请让我看一下您的护照好吗?
B: May I see your passport, please?
A:可以,这里给你.
A: Ok, here you are.
B:我们为您保留了001房间.
B: We have Room 001 reserved for you.
B:请您填一下这份来客登记卡.
B: Would you mind filling in his form, please?
A:好的.
A: All right.
B:请您在上面签上您的姓名,好吗?
B: Could you sign your name here, please?
A:可以了吗,先生?
A: Will that be all right, sir?
B:好了,祝您在我们酒店过得愉快.
B: Yes, I hope you’ll enjoy your stay in our hotel.
------------------------
欢迎和问候语:
1、Good morning(afternoon , evening) , sir(madam)
早上(下午、晚上)好,先生(夫人).
2、How do you do?
您好!(初次见面)
Glad to meet you .
很高兴见到您.
3、How are you?
您好吗?
Fine , Thanks . And you ?
很好,谢谢.您好吗?
4、Welcome to our hotel (restaurant , shop).
欢迎到我潜龉荩ú吞⑸痰辏├础?
5、Wish you a most pleasant stay in our hotel .
愿您在我们宾馆过得愉快.
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快.(客人刚入店时)
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快.(客人在饭店逗留期间)
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快.(客人离店时)
7、Have a good time!
祝您过得愉快!
电话用语:
8、**hotel , front desk . Can I help you?
**饭店,前厅.您找谁?
9、Sorry , I’ve dialed the wrong number .
对不起,我拨错号了.
10、May I speak to your general manager?
能和你们总经理说话吗?
Speaking.
我就是.
11、Sorry , he is not in at the moment .
对不起,他现在不在.
Would you like to leave a message ?
您要留口信吗?
12、Pardon.
对不起,请再说一遍,好吗?
I beg your pardon.
对不起,请再说一遍,好吗?
祝贺语:
13、Congratulations!
祝贺您!
14、Happy birthday!
生日快乐!
15、Happy new year!
新年快乐!
16、Merry Christmas!
圣诞快乐!
17、Have a nice holiday!
假日快乐!
18、Wish you every success!
祝您成功!
答谢和答应语:
19、Thank you (very much) .
谢谢您(非常感谢).
20、Thank you for your advice (information , help)
感谢您的忠告(信息、帮助).
21、It’s very kind of you .
谢谢,您真客气.
22、You are welcome .
不用谢.
23、Not at all.
不用谢.
Don’t mention it .
不用谢.
24、It’s my pleasure .
非常高兴为您服务.
(With pleasure.)
(My pleasure.)
25、I am at your service .
乐意为您效劳.
26、Thank you for staying in our hotel.
感谢您在我们酒店下榻.
27、I’m sorry .
很抱歉.
28、Excuse me .
对不起.
29、I’m sorry ,It’s my fault.
很抱歉.那是我的过错.
30、Sorry to have kept you waiting .
对不起,让您久等了.
31、Sorry to interrupt you .
对不起,打扰您了.
32、I’m sorry about this.
对此表示抱歉.
33、I apologize for this.
我为此道歉.
34、That’s all right.
没关系.
35、Let’s forget it.
算了吧.
征询语:
36、Can(May)I help you?
我能帮您什么吗?
Yes, please.
好的.
37、What can I do for you .
我能为您干点什么?
38、Is there anything I can do for you ?
有什么能为您效劳的吗?
39、Just a moment , please.
请稍等一下.
40、May I use your phone?
我能借用您的电话吗?
Certainly.
当然可以.
Yes, of course .
当然可以.
指路用语:
41、Go upstairs/downstairs.
上楼/下楼.
42、It’s on the second (third) floor .
在二(三)楼.
43、Excuse me.
对不起.
Where is the washroom (restroom, elevator)?
请问盥洗室(休息室、电梯)在哪儿?
This way ,please.
请这边走
Turn left /right.
往左转/右转.
45、It’s in the lobby near the main entrance.
在大厅靠近大门.
46、It’s in the basement at the end of the corridor.
在地下室走廊尽头.
提醒用语:
47、Mind/(Watch)your step.
请走好.
48、Please be careful.
请当心.
49、Please don’t leave anything behind.
请别遗忘您的东西.
50、Don’t worry.
别担心.
51、Take it easy.
放心好了.
52、Please don’t smoke here.
请不要在这边抽烟.
告别语:
53、Goodbye.
再见.
54、See you late.
再见.
55、Good night .
晚安.
56、See you tomorrow.
明天见.
57、Goodbye and thank you for coming.
再见,谢谢您的光临.
58、Goodbye and hope to see you again.
再见,希望再见到您.
59、Have a nice trip!
一路平安!
60、Wish you a pleasant journey! Good luck!
祝您旅途愉快!祝您好运!
前厅:
1、Have you a reservation?
您预定过了吗?
2、May I know your name and room number?
您能告诉我您的名字与房间号吗?
3、Here is your room key.
给您房间钥匙.
4、Please pay at the cashier’s desk over there.
请去那边帐台付款.
5、Are these your baggage?
这些是您的行李吗?
May I take them for you?
我来帮您拿好吗?
客房部
6、Housekeeping .May I come in?
客房服务员,我可以进来吗?
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中.
8、I hope I’m not disturbing you.
我希望没有打扰您.
9、One moment ,madam. I’ll bring them to you right away .
等一会儿,夫人.我马上送来.
10、I’ll send for an electrician( doctor , ……)
我给您请电工(大夫……).
餐饮部:
11、Sit down , please .Here is the menu.
请坐,给您菜单,先生.
May I take your order ,sir?
您要点菜吗?
12、What would you like to have ,coffee or tea?
您要喝咖啡还是茶?
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗?
14、Service hours are:
(餐厅)供应时间是:
7:00a.m.to 9:00a.m.for breakfast.
早餐7点到9点.
11:30a.m.to1: 30p.m.for lunch.
午餐11点半到1点半.
6:30p.m.to 8:30p.m.for dinner.
晚餐6点半到8点半.
15、Here is the bill. Please sign it.
这是您的帐单,请签字.
销售用语:
1、What kind of rooms(foods) would you like to have?
您需要什么样的房间(吃什么样的菜)?
2、Here is a brochure of our hotel and tariff.
这是介绍我们饭店的小册子和价目表.
3、We’ll give you a 10%(ten percent ) discount.
我们给您九折优惠.
4、We’ll offer tour guides complimentary breakfasts.
我们给陪同提供免费早餐.
5、We accept your terms.
我们接受您的条件.
公关用语:
6、May I introduce myself?
让我介绍我自己.
7、May I present you a litter souvenir?
请接受我们的一点小纪念品.
8、Let’s drink to our friendship!
为我们的友谊干杯!
9、Let me propose a toast to the health of our guests!
建议为在座客人的健康干杯!
10、Cheers!
干杯!
(Bottoms!)
征求意见用语:
11、How do you like Chinese food?
您喜欢中国菜吗?
12、What do you think of our service ?
您对我们的服务有什么意见?
13、Thank you for your comments(compliment, suggestions).
谢谢您给我们提的意见(赞扬、建议).
14、I’m afraid it’s against the hotel’s regulations.
这是违反饭店规章制度的.
15、In our hotel we don’t accept tips.
我们饭店是不收小费的.
It’s our pleasure to serve our guests well.
我们为能为客人服务好而感到高兴.
Thank you all the same.
然而,还是要谢谢您.
16、I’m afraid you’ll have to pay for thedamage.
您必须赔偿.
17、Thank you for telling us about it.
谢谢您告诉我们
I’ll look into the mater right away.
我马上去处理这件事情.
18、Iassure you it wont happen again.
我保证此类事情不会再发生.
19、Please don’t worry ,sir (madam)
先生(夫人),请不必担心.
I’;; send someone up to your room right away.
我马上派人到你的房间去.
20、I can’t guarantee anything ,but I’ll try my best.
我不能保证,但我会尽力而为.
21、What can I show you.
您要买什么?
22、How do you like this fashion (color ,size ,design )?
您喜欢这种款式(颜色、尺寸、图案)吗?
23、The extra large size of this color is out of stock.
这种颜色的特大号已经卖完了.
Please try us again tomorrow.
请明天再来看看.
24、They are altogether 175(one hundred and seventy-five) yuan.
共计175元.
You may pay in cash or with credit card.
您可以付现金也可以用信用卡.
25、You have made a good choice, you have very good taste.
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|采纳率88.9%Standard single room,Standard double room,delux single room,delux double room,delux bussiness suite.
welcome to our hotel
did you have reservation
can I have your passport and credit card
which would you prefer,non-smoking room or smoking room
how many days you want to stay with us
your room rate include breakfast,our restaurant is at XX floor,breakfast time is from XX to XX
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汉译英段落翻译
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|采纳率100%Our hotel does not change the bedding set everyday for the same guest; in exceptional case, if you need to change the bedding, please dial "0" for reception counter. Thank you for your understanding.
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daiya612 共回答了14个问题
|采纳率100%基本待客英语
(一)在正式的英语表现里,疑问基本句型可分为下列四种:
1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
只要理解这四种基本的句型,就可以处理大部分业务上的状况.
1.自己要做什么事时,就使用May I ~
May I have your name, please?
请问尊姓大名
May I have your check-out time, please?
请问您什么时候结帐离开?
May I see your passport, please?
请让我看一下您的护照好吗?
May I know your nationality, please?
请问您的国籍是什么?
2. 麻烦客人时,可使用Could you ~
Could you fill out the form, please?
请您填写这张表格好吗?
Could you write that down, please?
请您写下来好吗?
Could you draft the fax, please?
请您写下传真的草稿好吗?
Could you hold the line, please?
请不要挂电话好吗?
3.询问客人的喜好或是做什么时,可使用Would you ~
Would you like tea or coffee?
请问您要喝茶还是咖啡?
Would you like to take a taxi?
请问您要搭计程车吗?
Would you mind sitting here?
请问您介意坐在这里吗?
** 只要在疑问词后加“Would you ~”,就可以提出大部分的询问.
When would you like to visit Foshan?
请问您想要何时参观佛山?
When would you like to have lunch?
请问您想在哪里用餐?
What time would you like to eat?
请问您想何时用餐?
Who would you like to contact?
请问您想和谁联络?
Which kind of room would you prefer?
请问您喜欢哪一种房间?
How would you like to settle your bill?
请问您的账单如何处理?
How long would you like to stay?
请问您要逗留多久?
How many tickets would you like to buy?
请问您要买几张票?
4.在提供建议协助、征求意见时,可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?
请问需要我把窗帘拉上吗?
Shall I draw you a map?
请问要我为您画一张地图吗?
Shall I make the reservation for you?
请问要我为您安排预约吗?
(二)招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
Good evening. (用于下午六点过后)
在这些招呼语的后面接句子,例如:
Good morning, sir. Are you checking-out?
早上好,先生,请问您要退房吗?
Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.
中午好,先生,欢迎光临佛山电子宾馆
Good evening, Ms. May I help you?
晚上好,小姐,请问我能为您服务吗?
后面也可以接上自己酒店名称、部门名称,如:
Good morning, sir. This is the Front Desk. May I help you?
早上好,先生.这里是服务台,请问您需要服务吗?
(三)回答
1.一般性的回答
I see, sir.
我明白了,先生.
Certainly, sir.
好的,先生.
2.请对方再等一会儿
Just a moment, please.
请稍等.
Thank you for waiting.
您久等了,先生.
I am very sorry to have kept you waiting.
很抱歉让您久等了.
Could you wait a little longer, please?
请您稍候好吗?
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时,不要一口回绝说“No.”,要委婉一些.
I am afraid I can’t do that.
不好意思,我恐怕没办法那样做.
Excuse me, sir. Please let me pass.
不好意思,先生,麻烦让我过一下.
4.道歉
如果是自己的错就说“I am sorry.”; 如果是公司的错,就说:“We are sorry.”.
I am very sorry for the delay.
很抱歉延误了时间
I am very sorry for the inconvenience.
很抱歉造成您的不便.
I would like to apologize for the mistake.
为这个错误我深致歉意.
5.客人对自己说“Thank you.”时回答
You are welcome.
不客气.
Thank you, sir.
谢谢您,先生.
Thank you very much.
非常感谢您.
6.交给客人某些东西时,可以说
Here you are.
您要的东西在这里.
Here is your room key.
这是您的房间钥匙.
Here it is.
这是您的东西.
7. 当客人准备离开时,可以说:
Have a nice day.
祝您有美好的一天.
Please enjoy your stay
祝您住宿愉快.
We hope to see you again soon.
希望不久能再次见到您.
Thank you for staying with us.
谢谢光临.
8.当客人的英语难以理解时
面对客人的疑问,不要只是一味地傻笑,或是一直说Yes, Yes.如果听不懂事,要向客人提出疑问,或是先向对方说“Just a moment, please.”, 然后请求他人协助.
Pardon?
对不起?
Pardon me?
对不起?
I beg your pardon?
对不起请再说一遍好吗?
Could you repeat that, please?
请您重复一遍好吗?
若是不敢肯定对方所说的部分内容时,可以将不明白的部分重复一遍,如:
Excuse me, sir. Do you mean you lost your room key?
不好意思,先生,您是说您丢了房间的钥匙?
电话英语的应对
1. 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称.例如:
“Hello, this is Information Desk.”
您好,这里是问询处.
“Information Desk speaking. May I help you?”
问询处,请问您要服务吗?
2.打错电话时
如果是外线打错时,可以回答:
I am afraid you have the wrong number.
不好意思,您打错电话了.
This is the FOSHAN Electrcical Hotel,
这里是佛山电子宾馆.
如果是总线转错内线时,可以回答:
This is Room Reservations. I’ll transfer your call to Restaurant Reservations.
这里是客房预约处,我帮您转接到餐厅预约柜台.
3.当负责的工作人员不在时
I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.
不好意思,林先生现在外出.他应该会在下午5点左右回来.
I am afraid Mr.Hao is on another line. Could you hold the line, please?
不好意思,郝先生正在讲电话.请您在线上稍侯好吗?
I’ll tell him to call you back when he returns.
他回来时,我会请他回电.
May I have your name and phone number, please?
请告诉我您的大名和电话好吗?
4.当会话结束时
结束电话中的对话时,不可以简单说“bye-bye”,最好说:
Thank you for calling.
感谢您的来电.
You are welcome, sir.
先生,不客气.
We look forward to hearing from you.
我们静候您的佳音.
Please contact me if you have any further questions.
如果您有任何其他问题,请和我联络.
三.柜台服务
B=行李服务员(Bellman)
C=服务员 (Clerk)
H=客房服务员(Housekeeping)
BC=领班(Bell Captain)
G=客人(Guest)
To the Front Desk.
带客人到柜台
B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel.
小姐,晚安.欢迎光临佛山电子宾馆.
G: Thank you.
谢谢你.
B: How many pieces of luggage do you have?
请问您有多少件行李?
G: Just this three.
只有这3件.
B: Two suitcases and one bag. Is that right?
2个旅行箱和1个手提皮包,这样对吗?
G: Yes. That’s all.
对,就这些了.
B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.
我来带您到柜台,这边请.我先将您的行李放在柱子旁边.
G: I see, thanks.
我知道了,谢谢.
B: A bellman will show you to your room when you have finished checking-in.
当您办好住宿登记时,行李服务员会带您到房间.
G: OK. Fine.
好极了.
B: Please enjoy your stay.
祝您住宿愉快.
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帮写一片英语作文 谢谢
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大家在问
- 1一块长方形的菜地,周围篱笆长140cm,长方形的长与宽的比是4:3,这块菜地的面积是多少?
- 2关于力的分解这个图的G1和G2用三角函数怎么分,G1和G2是sin还是cos什么的?如果G1是sin的话,那么G1的si
- 3从1,2,3,…,9中,随机抽取3个不同的数,则这3个数的和不是偶数的概率是( ) A. 5 9 B. 4 9 C.
- 4函数y=log12sin(2x+π4)的单调减区间是______.
- 5100分!大家快进来推荐一些有利于提高语文成绩的书.
- 6乄的拼音是甚么?
- 7two-part species counterpoint什么意思
- 8小汽车的“经济耗油量(90km/h)8L/100km”,是指这辆气车以90km/h的速度行驶100km,消耗汽油8L.该
- 9纬度用什么字母表示?
- 10商场某种商品平均每天可销售30件,每件可盈利50元,为了尽量减少库存,商场决定采取适当的降价措施,经调查发现,每件商品每
- 11如图,⊙O在矩形ABCD内,且与AB、BC边都相切,E是BC上一点,将△DCE沿DE对折,点C的对称点F恰好落在⊙O上,
- 12已知xy都为正数 且x+2y=xy 求2x+y的最小值
- 13关加一笔成什么字
- 14下列跟“银灰”不是一类的词是( ) A 、天蓝 B 、桃红 C 、青草
- 15I found him____nothing all day.